Exchange and Return

Inspite of taking utmost care while delivering the right product for you, we understand that sometimes the product may have some damage & manufacturing defect. In such a case, please read up the Return/Exchange policy as below:

•    We strictly do not have any returns/exchange/cancellation/refund on any products once an order is placed.

•    Also, there is no returns/exchange/cancellation/refund in case of size issues. Hence it is always advisable to check the size chart or order one size up.

•    Returns and exchange is entertained only in case of damage & manufacturing defect.

•    We attach a security tag on the garment if the security tag is found tampered, misplaced or removed there will be no exchanges.

•    No exchange without evidence of parcel opening video clearly mentioned in 3rd point of credit policy.

•    Please contact us on +919830355834 or mail us at malkora.customercare@gmail.com in case of any damage or manufacturing defect within 48 hours of receipt of parcel with the parcel opening video.

•    We will not accept any evidence of damaged & manufacturing defected products after 48 hours.

•    In case of valid claim of damage or manufacturing defected product, we will ship the replacement product. However, if the same product is not available, the customer can order another product. Refunds would not be given in any instance.

•    In case of manufacturing defected product with a valid video evidence of opening the parcel(T&C mentioned above in 3rd point of credit policy),said amount will be reversed back in your account with voucher credit, you can use the same amount to order anything else from our website anytime with no valid period.

•    Also, this being online sales, there may be slight variations in the color/finish/fabric depending on the screen resolution of your devices and also the camera lights. No returns/exchange/cancellation/refund will be entertained in such cases.

•    It will take us up to 10 working days from the date we receive your returned item(s) for us to process your return and issue the coupon credit. We will notify you via email once the return has been processed.